Opinsta’s technology provides its clients with solutions to allow their employees to manage operations and communicate more effectively.
The bigger a business gets, the more complex its operations become. Large-enterprise companies often encounter issues with tracking customer experience, engaging employees and operational efficiency as what is out of sight swiftly becomes out of mind.
Unfortunately, when businesses fail to deal with these common issues successfully, problems can arise, with the result often resulting in different departments working in silos, blind adherence to wasteful operational procedures, dissatisfied customers and disengaged employees.
Technology is now a key driver in disrupting traditional legacy software and if used effectively can help to resolve these common business problems.
“Technology is now a key driver in disrupting traditional legacy software”
The software developer Opinsta is at the forefront of harnessing such innovation. The relatively small and agile UK-based business has worked successfully with global, enterprise businesses such as Virgin Trains, British Airways and Emirates to help them amplify their operational performance through a range of targeted software that is designed to support employees in digital transformation.
Stuart Mackcracken, head of IT at Virgin Trains, testifies to this fact. “We know that as a small enterprise, Opinsta will offer a passionate service and flexible, speedy delivery. Its solutions have helped us to solve real-world problems that allow us to stay at the forefront of innovation in our industry.”
Opinsta’s technology provides its clients with solutions to allow their employees to manage operations better and communicate across various areas of the business more effectively. As an example, Virgin Trains has seen a 100pc increase in the number of faults being recorded since the deployment of the Defect Reporting App developed by Opinsta. It makes the reporting, recording and resolution of such issues exponentially more efficient.
“Our combination of expertise and agility is different to anything else that’s on offer now,” states Raj Verma, co-founder and chief executive at Opinsta. “We work hand-in-hand with our clients to ensure that the solution, whatever it is, is refined to their business needs, on an ongoing basis.”
“Opinsta has firmly established itself in recent years as a young, dynamic, adaptable and energetic team”
This idea is reinforced by Amna Al Rehda, technology project manager at Emirates, who explains: “A lot of other companies would come with a predefined solution or package that they would just aim to integrate. But Opinsta really did a great job in understanding the unique pain points of our employees, and thoroughly mapped out every stage of the implementation of their solution. It’s been fantastic working with them.”
Opinsta has firmly established itself in recent years as a young, dynamic, adaptable and energetic team able to solve the operational complexities of larger global businesses, and are now looking to the future by seeking to expand its services into different sectors.
“We’re forward-looking,” Mr Verma continues. “Even as we continue to invest in our existing clients, we’re excited about expanding and taking our solutions to solve the real-world issues in different sectors and geographies.”
Opinsta is committed to significant growth whilst supporting existing blue-chip clients. The company intends to close a further significant round of funding in 2019 which will drive international expansion and the development of new and existing solutions.
Its expertise in managing digital transformation at some of the world’s most recognisable brands provides a solid foundation for the company as it focuses on continued growth with an aspiration of being an industry leader in employee-facing enterprise software.
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